Privacy Policy – Uncommon Man – The Tool Box

Last updated: 24 June 2025

 

Who We Are

Uncommon Man – The Tool Box is owned and operated by Uncommon Man Pty Ltd (ACN: 675 820 649). Our head office is located at 33 Wonderland Tce, Mount Martha, VIC 3934. You can reach us via email at support@uncommonman.com.au, and learn more about our company at uncommonman.com.au.

 

What We Collect (and Why)

When you use The Tool Box, we may collect a range of personal and usage data to help us deliver and improve your experience. This includes your name, email address, and phone number, as well as optional demographic details like your age, gender, and location. We also collect data on how you use the app — including tool engagement, reps completed, and your mood or wellbeing check-ins — to personalise your journey and track your progress. Payment details are securely handled through Stripe, and we may collect device-level data such as your IP address, operating system, and browser type for account management, performance monitoring, and community safety.

 

AI Coaching & Future Tools

We may introduce AI-powered coaching features in the future to enhance your experience. If we do, these tools will never replace your personal decision-making or access your data without your consent. Their purpose will be clearly explained, and they will operate under strict privacy and ethical protocols.

 

Community Features

If you use community tools such as Crew Chat, WhatsApp groups, or the in-app community wall, be aware that your posts may be visible to other users. Please share respectfully. We may monitor community interactions for safety and well-being, but private journal entries or tool responses remain confidential and are never shared with others.

 

Sensitive Data & Wellbeing Info

Emotional check-ins, reflections, and any wellbeing-related entries you provide in the app are treated as sensitive information under Australian privacy law. These records are encrypted, stored securely, and only used to support your personal development. This data is never sold or misused.

 

Health Disclaimer

The Uncommon Man – The Tool Box app does not provide medical, psychological, or therapeutic services. All tools, content, and support are for educational and personal development purposes only. If you are facing a mental health crisis or need medical advice, please contact a qualified health professional or an emergency service like Lifeline (13 11 14 in Australia).

 

International Use

While our company operates under Australian law, our services are available globally. We comply with the Australian Privacy Principles (APPs), which align with international standards such as the EU General Data Protection Regulation (GDPR). If you are located outside Australia, you are responsible for ensuring that your use of the app complies with local laws.

 

Data Retention

We retain your personal data for as long as your account remains active. If you wish to close your account and have your data deleted, you may contact us via email and we will ensure complete deletion within 14 business days.

 

Children’s Privacy

The Tool Box is intended for users aged 16 and above. We do not knowingly collect personal data from children under the age of 16. If we become aware that a child has registered, we will delete all associated data immediately.

 

How We Protect Your Data

We take your privacy seriously. Your data is stored on secure, encrypted servers with access restricted only to team members who require it to provide support. We conduct regular security audits and maintain secure backups. We also use third-party providers such as Stripe for payment processing, Mixpanel for analytics, and OpenAI for future AI-related features — all of whom adhere to strict privacy and data protection standards.

 

Cookies (Website Only)

While this policy primarily applies to the mobile app, our website may use cookies to remember you, track general site usage, and improve performance. You can disable cookies in your browser settings at any time.

 

Your Rights

As a user, you have the right to access or correct the personal data we hold about you, request that it be deleted, unsubscribe from communications, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

Email Preferences

We only send marketing or program-related emails if you’ve opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

 

Third-Party Platforms

To support your journey, we may use third-party platforms such as Kajabi, WhatsApp, Slack, or CRM systems. Some of your data may be securely transferred between these platforms to ensure continuity of service. We never share your data with advertisers or sell it to any external entity.

 

Analytics & Improvement

We may use anonymised, non-identifiable data to monitor usage trends, improve app functionality, and refine coaching tools. This includes tracking reps, engagement levels, or mood insights across our community. These insights are collective and never linked to individual users.

 

Manual Notes

On occasion, coaching notes may be taken manually by your facilitator or mentor during sessions. These notes are stored securely and held to the same level of confidentiality as data collected through the app.

 

Policy Updates

We may occasionally update this privacy policy. If we do, we’ll notify you via email or in-app message. The most current version will always be available within the app and on our website.

 

Your Consent

By downloading, accessing, or using The Tool Box app, you acknowledge and agree to the terms outlined in this privacy policy.

 

Third-Party Tools & Integrations

To deliver our services effectively, we may integrate with external platforms such as messaging apps, CRM systems, learning portals, or analytics tools. We only work with providers who uphold high standards for privacy and security. If any integration significantly alters how your data is processed, we will notify you and update this policy accordingly.

 

Anonymised Data Use

We may use anonymised data to improve internal systems, support research, or enhance group-level insights. This includes usage trends, completion rates, and emotional tracking — but never includes personal identifiers. This information is used solely to refine our tools and provide better outcomes across the Uncommon Man community.

 

International Users

Uncommon Man is based in Australia, but The Tool Box app may be accessed from around the world. All data is handled in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). If you’re accessing the app from another country, it is your responsibility to comply with any local laws that may apply. Where local laws offer stronger protections, we aim to meet or exceed those standards as part of our ethical commitment to your privacy.

 

 

Terms & Conditions – Uncommon Man – The Tool Box

Last updated: 24 June 2025

 

Who We Are

The Tool Box app is owned and operated by Uncommon Man Pty Ltd (ACN: 675 820 649), an Australian company committed to helping men live with intention, courage, and clarity. You can contact us at support@uncommonman.com.au, visit uncommonman.com.au, or reach us by post at 33 Wonderland Tce, Mount Martha, VIC 3934.

 

Using the App

By using The Tool Box, you agree to use the platform solely for personal development and in accordance with all outlined community and usage guidelines. You are responsible for maintaining the confidentiality of your login credentials and must not share, distribute, or misuse any protected content found within the app.

 

Who Can Use It

To use The Tool Box, you must be 16 years or older, or have permission from a parent or guardian. You must also be legally permitted to enter into this agreement under the laws of your jurisdiction.

 

Free Version & Feature Access

The Tool Box offers a free version with limited access to certain features. Paid plans include additional tools, deeper coaching functionality, and extended support. Free users are subject to the same user agreements and community guidelines as paid members. Occasionally, you may see in-app promotions related to Uncommon Man programs; however, we do not display any third-party advertisements. We reserve the right to limit or deactivate free accounts that remain inactive for extended periods.

 

Membership & Payments

When subscribing to a paid plan, pricing details will be clearly displayed before checkout. All payments are securely processed using Stripe or a similar payment platform. You may cancel your subscription at any time. Refunds are not guaranteed and are discretionary unless required by law. If there are any pricing changes to your plan, we will notify you in advance.

 

App Features & Coaching Tools

The Tool Box provides a range of tools, trackers, and emotional check-ins to support your growth. All features are educational in nature and designed for personal development. These tools are not a substitute for professional medical or psychological advice and should be used at your own discretion. If you are in crisis or experiencing significant distress, we encourage you to contact a qualified professional or a crisis support service such as Lifeline (13 11 14 in Australia).

 

We Are Not Medical Providers

Uncommon Man is not a medical or mental health provider. The Tool Box app and its coaching content are not intended to diagnose, treat, or cure any medical or psychological conditions. Always seek guidance from a licensed professional if you need medical or mental health support. If you are in crisis, please call a support service such as Lifeline in Australia or a local emergency resource in your country.

 

Community Guidelines

If you participate in community spaces within the app, such as Crew Chat, Walls, or other group features, you agree to engage respectfully with other users. Abuse, hate speech, harassment, spam, and the sharing of private or harmful content are strictly prohibited. Taking screenshots of private group content is not permitted under any circumstances.

 

Intellectual Property

All content, structure, branding, and intellectual property within The Tool Box is owned by Uncommon Man Pty Ltd. You may not copy, distribute, sell, modify, or reuse any content from the app without prior written permission.

 

Disclaimers

We aim to provide uninterrupted access to The Tool Box app, but we cannot guarantee that it will always be available or error-free. We are not liable for downtime, technical interruptions, or any decisions you make based on the tools or content within the app. Additionally, we are not responsible for content shared by other users in community features.

 

Termination

We reserve the right to suspend or cancel user accounts if terms are violated, including breaches of community standards or misuse of content. You are free to cancel your account at any time, and once we receive your request, we will confirm when your account has been closed.

 

Third-Party Services

To support your experience, The Tool Box may integrate with third-party services such as CRMs, learning platforms, messaging tools (e.g., WhatsApp), or analytics providers. While we select these services carefully, we are not responsible for the performance, availability, or policies of external providers. Your data is shared only with trusted systems essential for delivering the program.

 

Dispute Resolution

If you have a concern or dispute regarding your experience with The Tool Box, we encourage you to reach out directly to our support team at support@uncommonman.com.au. We will do our best to resolve the issue quickly, fairly, and respectfully. All disputes are governed by the laws of Victoria, Australia, and will be handled by the courts of Victoria unless local consumer law requires otherwise.

 

Refunds and Auto-Renewal

If you purchase a subscription through the app, it may be set to automatically renew unless you cancel before the renewal date. You can manage or cancel your subscription through your app store account settings at any time. Refunds are not guaranteed unless legally required and will be assessed based on your specific case and region.

 

Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. By agreeing to these terms, you accept that any disputes will be resolved under the jurisdiction of Victorian courts, unless a stronger local consumer law applies in your region.

 

International Use

Although Uncommon Man Pty Ltd is an Australian company, The Tool Box app is available globally. By using the app outside of Australia, you agree to comply with all local laws that apply to you. We aim to meet the highest standards of international privacy and consumer protections, including the GDPR (European Union) and CCPA (California), wherever those apply. These Terms do not override any rights you may have under stronger local law.

 

Your Consent

By accessing or using The Tool Box app or its services, you agree to be bound by these Terms & Conditions and confirm your understanding of all points outlined in this policy.

 

Contact

If you have any questions about these Terms & Conditions, or require support, you can reach us at support@uncommonman.com.au or write to us at 33 Wonderland Tce, Mount Martha, VIC 3934.